Privacy Policy

1. Information We Collect

When you use our website to book a test ride, schedule a service, or send an enquiry, we collect the personal information you explicitly provide to us via our contact forms. This includes:

• Full Name
• Phone Number
• Email Address (optional)
• Vehicle Registration Number (for service bookings)
• Message / enquiry details
• Preferred Chetak model

We may also collect non-personal information such as browser type, device type, pages visited, and time spent on our website through standard analytics tools.

2. How We Use Your Information

The information collected is used strictly to:

• Process your enquiry or booking
• Schedule your test ride or service appointment
• Contact you regarding your interest in Bajaj Chetak electric scooters
• Send relevant offers, updates, and information about Chetak models (only if you opt in)
• Improve our website and services

We do not sell, rent, or share your personal data with third-party marketing agencies.

3. Cookies & Tracking

Our website may use cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site.

Types of cookies we may use:

• Essential Cookies: Required for the website to function properly.
• Analytics Cookies: Help us understand visitor behaviour (e.g., Google Analytics).
• Preference Cookies: Remember your settings and choices.

You can control or disable cookies through your browser settings. However, disabling cookies may affect some functionality of the website.

4. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Once your enquiry or booking has been addressed and no further follow-up is required, your data may be archived or deleted within 12 months.

5. Third-Party Services

We use trusted third-party services to enhance our operations:

• Google Maps: Embedded maps for location display.
• Google Analytics: For website traffic analysis.
• WhatsApp: For customer communication (only if you initiate contact).

By using our website, you acknowledge that your information may be processed by these third-party services in accordance with their own privacy policies.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Opt out of marketing communications at any time
• Withdraw consent for data processing

To exercise any of these rights, please contact us using the details in Section 8 below.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. Our website uses HTTPS encryption to protect data in transit. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

8. Contact Us & Grievance Officer

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

We aim to respond to all privacy-related queries within 7 business days.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.